| Help |
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| Navigating
within web pages |
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When I select a
navigation option from one of your jump menus (e.g., the menu above),
nothing happens.
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Your browser has its
JavaScript option disabled. Follow these steps to enable JavaScript:
Netscape®: Edit | Preferences | Advanced | check Enable JavaScript
(you do not need to check Enable Java or Enable JavaScript
for Mail and News)
Microsoft® Internet Explorer: Tools | Internet Options | Security
| Internet | Custom Level | scroll down to Scripting | Active Scripting
| check Enable
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Alternatively,
you may be using a browser that does not support JavaScript. In this case,
please use your browser's scrollbar to navigate within pages. |
| Curriculum
vitae in Acrobat® format |
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When
I try to open or print the Acrobat file of your Curriculum vitae, I receive
the error message(s) "Invalid color space" and/or "This file
contains information not understood by the viewer. Suppress further errors?" |
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Blank
boxes appear instead of text when I try to view the Acrobat file. |
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You
are using a release of Acrobat Reader™ older than Version 4.0. Please
upgrade to the latest version available, using the link at right. You can
download the Acrobat Reader free of charge. |
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I
am unable to open the Acrobat file of your Curriculum vitae within my web
browser when I click on its link button. |
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The
Acrobat Reader must be accessible to your browser as a plug-in. When you
download and install the latest version of the free Acrobat Reader, it should
plug itself into your browser automatically, either during the setup process
or the next time that you click on a web link to an Acrobat file. |
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I
am unable to download the Acrobat file from your website following your
instructions to right-click/click-and-hold. |
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If "Save link"
or "Save target" do not appear as options, left-click (Windows)
or click-and-release (Mac) on the link button to open the file in the
Acrobat Reader. You can then save the file to your hard disk using the
"Save" button 
in the Reader toolbar.
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If
you have installed the latest version of Acrobat Reader but remain unable
to view, download and/or print the Acrobat file, I will fax, mail or e-mail
my Curriculum vitae to you; please contact
me, specifying your preference. |
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You
may also attempt to resolve the problem with the aid of the Acrobat®
Technical Guides at the Adobe website. |
| Interview
in RealAudio® |
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When
I click on the link to the CBC RealAudio interview, nothing happens. |
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When
I click on the link to the CBC RealAudio interview, my browser reports an
Unknown File Type. |
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The RealPlayer™
must be installed on your computer, and must be accessible to your browser
as a plug-in. When you download and install the latest version of the
free RealPlayer (link at right), it should plug itself into your browser
automatically, either during the setup process or the next time that you
click on a web link to a RealAudio file.
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When
I try to play the streaming RealAudio interview, the RealPlayer opens, then
reports that it cannot connect to the server. |
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The
RealAudio interview file resides on CBC's RealAudio server. During periods
of peak use, the server may be unable to establish additional connections.
Please try to connect again later. |
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The
interview plays, but sound quality is poor. |
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Playback
of streaming RealAudio may be impaired by heavy network traffic or low bandwidth.
For better sound quality, you can download the interview to your hard disk
then play it at your convenience in RealPlayer. Right-click (Windows) or
click-and-hold (Mac) here,
then choose "Save link" or "Save target" to download
the RealAudio file to your computer (size 2.9 MB). |
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You
may attempt to resolve RealPlayer configuration problems with the aid of
the RealNetworks® Service
and Support page. |
| Reading
linked publications |
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Why
can't I access all of the publications for which you provide online links? |
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For
copyright reasons, most scientific journals provide online access to registered
subscribers only. Many university libraries subscribe to these journals'
online services, and provide free access to affiliated users. If you are
affiliated with a university, you may contact your librarian for support.
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All
guests are welcome to contact
me to receive reprints of my papers by mail. |
| Website
text size |
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Text
on your website is too small for me to read easily. |
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Text
on your website is so large that I have to scroll excessively. |
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Font sizes on this
website are relative, meaning that you may adjust them to suit your preferences.
Netscape: In View menu, select Increase Font or Decrease Font repeatedly
until you achieve the desired font size.
Internet Explorer: In View menu, select Text Size then choose the desired
font size from the available options.
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| Unlisted
problem |
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My
question is not addressed on this Help page. |
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Your
suggested solution(s) did not resolve my question. |
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I
am always grateful for user feedback, and endeavour to address all requests
for assistance promptly. Please alert
me to any difficulties you experience in using this website. |
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Copyright © 2001
by W. Mark Roberts
All Rights Reserved.
Trademarks, service marks and brand names are the property of their owners.
Listing of individuals and organizations is for identification only and
does not imply endorsement of or by them.
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